As valued customers of Evoque Canada Inc., your adherence to the policies and procedures outlined below is crucial in ensuring a smooth warranty process for the products you have purchased, including those of other brands we sell.

Warranty eligibility is subject to specific terms and conditions.

This warranty applies only to the original purchaser, provided they have the original purchase documents. It excludes non-electric bikes, electric scooters, motorcycle-style e-bikes, and electric mobility scooters not sold by Evoque Canada Inc.

Warranty Period

The duration of the warranty for various products is specified as follows:

Electric Bikes:

• Frame: 2 years (up to 4000km)
• Motor: 2 years (up to 4000km)
• Controller: 1 year (up to 4000km)
• Battery & Charger: 6 months
• Other components: 1 year (up to 4000km)

Scooter Style E-Bikes, Motorcycle Style E-Bikes, Mobility Scooters:

• Frame: 2 years (up to 6000km)
• Motor: 1 year (up to 6000km)
• Controller: 1 year (up to 6000km)
• Battery & Charger: 6 months
• Other components: 1 year (up to 6000km)

Warranty Coverage

Rest assured, the warranty we provide addresses any manufacturing defects in materials or craftsmanship and includes the replacement of a comprehensive list of defective parts, ensuring your peace of mind.

• Lithium-ion battery, frame, forks, stem, handlebar, headset, seat post, saddle, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware.

Items Not Covered:

• Pets, plastic housings and shrouds, pitting, scratches, chips, tires, tubes, brake pads, rotors, cables, grips, chains, and spokes are not covered.
• Damage due to normal wear and tear, which includes the gradual deterioration of the product over time with regular use, lack of maintenance, accident, misuse, or abuse is not covered. For example, if the paint on your bike starts to fade after a few years of use, this would be considered normal wear and tear and not covered by the warranty.
• Damage from water, road salt, and other external substances is excluded.
• The labor for any warranty repairs must be carried out at the original store of purchase, although Evoque Canada Inc. will cover the parts.
• The warranty on batteries and chargers is valid only if they are used and maintained according to instructions and not exposed to freezing temperatures.

Limitations and Exclusions:

• Modifications from the original design or intended use, such as pulling trailers or using the bike for commercial purposes, may void the warranty.
• Service or parts replacement not performed by an authorized Evoque Canada dealer/technician will not be covered.

Warranty for Purchased Parts:

• This warranty extends to defects in materials or quality of bike parts for 90 days post-purchase. Evoque Canada will repair or replace defective parts free of charge.
• It does not cover damage from improper use, lack of maintenance, accident, abuse, or damage from foreign substances.
• All covered items must have a valid warranty sticker. Chargers must be compatible with the lithium batteries.

Disclaimer:

• Evoque Canada Inc. is not liable for damage from using non-compatible chargers or modifications that alter the bike's intended use, leading to potential harm or injury.

Warranty Claim Procedures:

• A valid proof of purchase is essential for any warranty claims.
• Should your bike show defects, contact our customer support or the authorized dealer where it was purchased.
• After an initial review of your warranty claim, Evoque Canada will determine its eligibility. This process may involve a thorough inspection of the product and a review of the warranty terms and conditions. Once the eligibility is confirmed, the necessary action, which may include repair or replacement of parts, will be decided upon.
• If further inspection or repair is required, the bike/part must be either taken to the original purchase location or shipped to Evoque Canada Inc. The customer is responsible for the shipping costs. This ensures that the customer has control over the process and can choose the most convenient option for them.

For any queries or assistance with your warranty claims, our dedicated service team at Evoque Canada is always here to support you. You can also reach out to your local Evoque Canada dealer for personalized assistance.

For any queries, contact your local Evoque Canada dealer or our service team at contact@evoqueca.com.