Shipping Policy

At Evoque, we prioritize delivering your electric bike quickly and efficiently. Here’s our shipping policy to ensure you have a smooth experience:

a) Evoque ships electric bikes across Canada. 

Orders cannot be shipped to PO boxes. For international shipping, please contact our customer support team at contact@evoque.com. They will guide you through the process, including any additional charges or customs requirements.

b)Free shipping throughout Canada: 

We offer you the flexibility to pick up your e-bike from a local dealer or deliver it directly to your doorstep with free shipping throughout Canada (additional charges may apply). We understand that the size and weight of e-bikes can influence the delivery method, and we're here to accommodate your preferences.

  1. c) No Shipping costs 

Shipping costs for electric bikes are free for delivery but applicable for exchange. These costs are non-refundable and depend on the destination, the bike's size and weight, and any additional services you may require, such as direct delivery or assembly.

d) Dispatch Time 

Typically, in-stock items are dispatched within two business days of your order's confirmation. However, please note that customized, assembled, or orders with special requests may require extra processing time, which will be communicated to you during the order confirmation process.

e) Delivery times

Delivery times vary by destination. Once your bike is shipped, you will receive a tracking number to monitor its journey. Delivery within Canada usually takes 2-4 business days.

f) Post Shipment Changes

Post-Shipment Changes: Any post-shipment changes, such as address updates, placing the order on hold, or changing shipping preferences, may delay your delivery. Changes to the color or size of your e-bike must be made before the order is shipped.

g) Item Lost:

 We are not liable for any loss, theft, or damage to items caused by third-party shipping carriers.

h) Delivery Damaged

If your product arrives damaged, report the damage to Evoque or the purchase location within seven days of receipt, including pictures or videos of the shipping damage and proof of purchase. Warranty part shipping costs are only covered if Evoque agrees in writing to them. Suppose you choose your own shipping method or freight forwarder. In that case, Evoque does not cover shipping damage unless it results from a manufacturing defect or mishandling by our shipping partner.

Note it on the Bill of Delivery before signing for minor cosmetic damage, and notify Evoque with pictures. You may need to return the item to Evoque before receiving a replacement. For significant safety damage, refuse the delivery, note the damage on the Bill of Delivery, and inform Evoque with pictures.

i) Shipping costs for returning an item

You are responsible for shipping costs if returning an item. We recommend using a traceable shipping method with insurance. We cannot guarantee receipt of your returned item.

 

Returns and Exchanges:

 We strive to ensure you are delighted with your purchase at Evoque. However, due to the nature of our products and the potential for misuse or damage during return shipping, we have a no-return policy, only exchange. For details on how to exchange your purchase, please refer to our exchange policy.