At Evoque E-Bikes, ensuring customer satisfaction is paramount. Although we do not offer returns, we provide an exchange policy if your purchase arrives damaged.

Exchange Conditions:

• You may request an exchange within seven days of delivery if your e-bike is damaged.
• The e-bike must be in its original condition—unused, in its original packaging, and including all components, packaging, and accessories. E-bikes showing worn or missing keys, chargers, or batteries will not be accepted.

Exchange Process:

• Please reach out to us at contact@evoqueca.com to initiate an exchange.
• Shipping for the replacement unit will only be arranged after we receive and inspect the returned unit to ensure it meets our quality standards and eligibility criteria.
• Once your return is assessed and approved, we will promptly ship the replacement unit to you.

Shipping Costs for Exchanges:

• You are responsible for covering the shipping costs for returning the damaged item to Evoque E-Bikes. Please provide a tracking number for the shipment.
• Exchanges must have prior approval or outside the 7-day window to be accepted.

Additional Information:

• Custom-built e-bikes, final-sale, and clearance items are not eligible for exchange.
• We only accept exchanges for items out of the original packaging or returned with prior notice.

For any assistance with the exchange process, please contact us at contact@evoqueca.com.