Evoque E-Bike Support Request Form

We're sorry you're experiencing an issue with your e-bike. To help us diagnose the problem and provide a solution as quickly as possible, please fill out the form below with as much detail as you can.

For service, technical questions, or warranty claims, your first point of contact is always your Authorized Evoque Dealer. They have the training, tools, and expertise to best assist you.

Who is Covered?

This warranty is valid for the original registered owner only and is not transferable. To activate your warranty, please register your new bike within 30 days of purchase at ebikes.evoqueca.com/register

This warranty is designed to cover manufacturing defects. It does not cover issues resulting from external factors. Exclusions include:

• Normal Wear and Tear: Parts that wear out with use are not covered. This includes tires, tubes, brake pads, chains, grips, and saddle fabric, wires or any cables etc.
• Damage from Accidents: Any damage resulting from a crash, impact, or abuse is not covered.
• Improper Assembly or Maintenance: Issues caused by incorrect assembly or a lack of routine maintenance as described in your owner's manual.
• Unauthorized Modifications: Any alteration to the frame, fork, or components will void this warranty.
• Corrosion & Environmental Damage: Damage from rust or exposure to salty air or other corrosive elements.
• Labor & Shipping: Labor charges for part changes and any shipping or transportation costs are not included.